Privacy Policy

1. About This Policy

This Privacy Policy applies to Envision, Envision Middle East, and other Netsmartz Group companies (“we”, “our”, “us”) and primarily addresses data protection obligations under applicable laws including the GDPR (EU), UK GDPR, and UAE data protection regulations.

At Envision, we commit to ensure that your personal information is always secure and protected. This Privacy Policy extensively states and defines the kinds of data Envision, a Netsmartz Company, collects, uses, and processes for any user or visitor. The policy also explains all your rights related to data, as well as the freedom you have to contact us at any point in time to get answers to your queries.

We possess the right to change the terms and conditions referred to in this Privacy Policy at our discretion. We suggest you check the Privacy Policy page at regular intervals to keep an eye out for all the changes.

Key Definitions

“Personal Data” means any information relating to an identifiable individual.

“Processing” means any operation performed on personal data.

“Controller” means the entity that determines the purpose and means of processing.

“Processor” means an entity that processes data on behalf of the controller.

“Services” refers to Envision’s website, products, and Salesforce-related offerings.

2. To Whom is this Privacy Policy Applicable?

This Privacy Policy is applicable to all people who:

• interact with our website,
• subscribe to our newsletter, products, and/or services,
• request information from the brand,
• use our chat support feature.

3. How Do We Collect Data?

3.1 Information You Provide Directly

We collect personal data when you:

• fill out contact or inquiry forms,
• register on our website,
• subscribe to newsletters,
• use chat support or customer service,
• request demos, consultations, or downloads.

This may include your name, email address, phone number, company name, job title, and preferences.

Legal basis: Consent, Contractual Necessity, and Legitimate Interest.

3.2 Information Collected Automatically or from Third Parties

Third-party and External Links

We have certain third-party and external links that redirect the user to provide adequate and additional information. Whenever you click on a third-party or external link, the same may collect certain information according to their respective Privacy Policy(ies).

Google Analytics

We use Google Analytics to collect data related to your device and/or browser, including IP address(es) and browsing activity, to analyze website usage and improve user experience.

Social Plugins

You may find links to social media platforms on our website. These platforms may collect data according to their own Privacy Policy(ies).

Legal basis: Consent and Legitimate Interest.

3.3 Cookies & Tracking Technologies

Cookies are small packets of data placed on your device to analyze web traffic and user behavior.

We use a cookie consent banner/tool that allows you to accept, reject, or customize cookie preferences. Strictly necessary cookies may be used without consent. Analytics and marketing cookies are used only after explicit user consent.

You can manage or withdraw your cookie consent at any time through your browser or cookie settings. A detailed list of cookies is available in our separate Cookie Policy.

3.4 Registration on Our Website

We collect data when you register on our website, including name, address, email address, and phone number. We may also collect additional preferences through forms, newsletters, and chat support.

4. Why We Collect This Data

• prevent fraud and abuse,
• offer better and more personalized services,
• conduct internal research,
• execute marketing services,
• perform statistical analysis,
• deliver better user experience,
• enhance website performance,
• develop a secure platform.

Legal bases include consent, contractual necessity, legitimate interests, and legal obligations where applicable.

5. How We Share Your Information

• cloud hosting providers,
• analytics services (e.g., Google),
• CRM and marketing automation tools,
• Netsmartz group companies,
• legal, financial, and professional advisers,
• regulatory or law enforcement authorities where required by law.

6. International Data Transfers

Your data may be processed or stored in the UAE, EU, UK, India, or the USA. Where international transfers occur, appropriate safeguards such as Standard Contractual Clauses (SCCs) are applied.

7. Data Retention Policy

• Contact & inquiry data: up to 3 years after last interaction
• Marketing data: until consent is withdrawn
• Analytics data: as per platform retention settings
• Legal & compliance records: as required by law

8. How We Secure Your Data

We take appropriate technical and organizational measures including encryption, role-based access controls, employee training, and regular security audits.

In case of a data breach, we will notify affected users and relevant authorities as required by law.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. Any data collected without verified parental consent will be deleted promptly.

10. Your Rights Regarding Data

• access your personal data,
• rectify incorrect data,
• request deletion (Right to be Forgotten),
• restrict or object to processing,
• request data portability,
• withdraw consent at any time,
• lodge a complaint with a supervisory authority.

How to Exercise Your Rights

To exercise your rights, please contact us via our official contact form or support email. We may request identity verification and will respond within 30 days where required by law.

You may opt out of newsletters or mailing lists at any time by using the unsubscribe option.

If you have any questions regarding this Privacy Policy or wish to access your stored information, you may contact us at any time.