Privacy Policy

1. About This Policy

This Privacy Policy applies to Envision, Envision Middle East, and other Netsmartz Group companies (“we”, “our”, “us”) and primarily addresses data protection obligations under applicable laws including the GDPR (EU), UK GDPR, and UAE data protection regulations.

At Envision, we commit to ensure that your personal information is always secure and protected. This Privacy Policy extensively states and defines the kinds of data Envision, a Netsmartz Company, collects, uses, and processes for any user or visitor. The policy also explains all your rights related to data, as well as the freedom you have to contact us at any point in time to get answers to your queries.

We possess the right to change the terms and conditions referred to in this Privacy Policy at our discretion. We suggest you check the Privacy Policy page at regular intervals to keep an eye out for all the changes.

2. Key Definitions

“Personal Data” means any information relating to an identifiable individual.

“Processing” means any operation performed on personal data.

“Controller” means the entity that determines the purpose and means of processing.

“Processor” means an entity that processes data on behalf of the controller.

“Services” refers to Envision’s website, products, and Salesforce-related offerings.

3. To Whom is this Privacy Policy Applicable?

This Privacy Policy is applicable to all people who:

• interact with our website,
• subscribe to our newsletter, products, and/or services,
• request information from the brand,
• use our chat support feature.

4. How Do We Collect Data?

4.1 Information You Provide Directly

We collect personal data when you:

• Fill out contact or inquiry forms
• Register on our website
• Subscribe to newsletters
• Use chat support or customer service
• Request demos, consultations, or downloads

This may include your name, email address, phone number, company name, job title, and preferences.

Legal basis: Consent, Contractual Necessity, and Legitimate Interest.

4.2 Information Collected Automatically or from Third Parties

4.2.1 Third-party and Other External Links

We have certain third-party and external links that redirect the user to provide adequate and additional information. Whenever you click on a third-party or external link, the same may collect certain information according to their Privacy Policy(ies). In such cases, we recommend that you go through their respective Privacy Policy(ies) for further details.

4.2.2 Google Analytics

We use Google Analytics to collect data related to your device and/or browser. This includes your IP address(es) and all other activities that you execute on our website. This data allows us to analyze statistics about all your interactions on the web. This data can help us enhance our user experience, as well as track other data associated with digital marketing.

4.2.3 Social Plugins

You may find links to certain social media platforms on our website that promote visibility and engagement. Whenever you click on a link to a social media platform, they may collect or retain your data according to their respective Privacy Policy(ies). In such cases, we recommend that you go through their respective Privacy Policy(ies) for further details.

Legal basis: Consent and Legitimate Interest.

5. Cookies & Tracking Technologies (Updated Consent Policy)

Cookies are small packets of data that are placed on your device when you first visit our website at any point in time. These packets help us analyze web traffic and track user behavior.

We use a cookie consent banner/tool that allows you to accept, reject, or customize cookie preferences at any time. Strictly necessary cookies may be used without consent. Analytics and marketing cookies are used only after explicit user consent.

You can manage or withdraw your cookie consent at any time through your browser or cookie settings.

A detailed list of cookies, purposes, providers, and retention is available in our separate Cookie Policy.

6. Registration on Our Website

We collect data related to an individual when he/she registers himself/herself on our website. We may collect adequate data related to visitor name(s), address(es), email address(es), and phone number(s). We hold the right to seek additional information related to your unique preferences using online fill out forms, chat support, newsletters, and other sources.

7. Why We Collect This Data?

We collect data identifiably or anonymously because we wish to:

• prevent fraud and abuse
• offer better and more personalized services
• undergo internal research
• execute marketing services
• undergo statistical analysis
• deliver better user experience
• enhance the performance of our website
• develop a secure platform

Legal bases include consent, contractual necessity, legitimate interests, and legal obligations where applicable.

8. How We Share Your Information

We may share your personal data with trusted third parties such as:

• Cloud hosting providers
• Analytics services (e.g., Google)
• CRM and marketing automation tools
• Netsmartz group companies
• Regulatory or law enforcement authorities where required by law

9. International Data Transfers

Your data may be processed or stored in the UAE, EU, UK, India, or the USA. Where international transfers occur, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.

10. Data Retention Policy

We retain personal data only for as long as necessary based on:

• Contact & inquiry data: up to 3 years after last interaction
• Marketing data: until consent is withdrawn
• Analytics data: as per platform retention settings
• Legal & compliance records: as required by law

11. How Do We Secure Your Data?

We take appropriate technical and organizational measures to protect your personal data, including:

• Encryption
• Role-based access controls
• Employee data protection training
• Regular security audits and system monitoring

These systems refrain from unauthorized access and always protect your data from accidental loss, alteration, disclosure, unlawful processing, or accidental or unlawful destruction or damage. Please be informed that in case of any data breach, we pledge to inform the affected users, as well as the authorities concerned.

12. Children’s Privacy

Our services are not intended for individuals under the age of 16. If we become aware that a child has submitted personal information without verified parental consent, we will take steps to delete such data promptly.

13. What Are Your Rights Regarding Data? (Expanded)

You have the right to:

• Access your personal data
• Rectify incorrect data
• Request deletion (Right to be Forgotten)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority (where applicable)

14. How to Exercise Your Rights:

If you wish to exercise any of the above rights, please contact us using our official contact form or support email. We may request identity verification and will respond within 30 days where required by law.

You can simply opt out of our newsletters or mailing list by unsubscribing as and when suited.

If you have any questions related to the above explained terms of this Privacy Policy, or if you wish to access your stored information, you can Contact Us at any time.